Google’s online store recently engaged in promotional activities. In the promo, the price of the Google Pixel 4 was slashed from $799 to $499. Of course, as expected, this attracted thousands of new buyers to the store to purchase the Pixel 4. However, something went wrong somewhere.
According to reports from 9to5Google on May 9, a user bought a 64GB version of the Pixel 4 but Google shipped 10 units instead. This user reportedly took to Reddit to share his ‘success’ story. He stated that he purchased only one unit of the Pixel 4, 64GB variant (at a promo price of $499), but instead got 10 units mailed to him.
The source said that according to US Law, a user can accept all 10 Pixel phones. However, on the advice of his wife, the user contacted Google Customer Service and agreed to return the extra units. Imagine Google’s surprise too.
Here’s the full story:
I ordered a unlocked Just Black Pixel 4 64GB phone online on sale for $499 plus tax. But much to my surprise, I received a case of phones (10 in total) from Fed-Ex two days later. So 9 extra phones (this is important later). I gotta be honest, for a moment it felt like winning the lottery, but it was only a moment as angel on my shoulder, and my wife, both spoke up, and I knew there was only one choice:
I informed Google customer service, with a little tear in my eye of the mistake over through the chat, and I think they were a little taken aback. At first they requested a photo of the packing slip, and then a picture of the extra phones, which I provided – I informed them that I removed one of the phones – hence the picture had only 9 boxes in it. They ask me to wait 3 separate times, and then sent me an email 2 days later letting me know that Fed-Ex would be stopping by to pick them up. The tracking slip only had a quantity of 8.
Talk about rubbing salt in the wound, but I contacted Google customer service again to ask them how to proceed. After more deliberation they told me to return 8 and they would send a tracking slip for the ninth separately.